Platform Support Engineer

Platform Support Engineer

Role Overview

The Platform Support Engineer provides operational and technical support for deployed C3.ai applications and scaled production environments. The role ensures stability, performance, and issue resolution post-deployment.

Key Responsibilities

• Monitor and support deployed C3.ai applications
• Troubleshoot platform and integration issues
• Manage incident resolution and root cause analysis
• Support performance optimization
• Coordinate with development teams for bug fixes
• Maintain documentation and knowledge base
• Support upgrades and patch management

Required Skills & Experience

• Experience supporting enterprise platforms (C3.ai preferred)
• Strong troubleshooting and debugging skills
• Understanding of cloud infrastructure
• Familiarity with monitoring tools and incident management processes
• Basic knowledge of APIs and data flows