ServiceNow ITSM & HRSD Consultant

Overview

Global enterprise is seeking an experienced ServiceNow ITSM & HRSD Consultant to support large-scale digital workflow transformation initiatives.

Key Responsibilities

• Configure and implement ServiceNow ITSM modules, including:

  • Incident Management

  • Problem Management

  • Change Management

  • Request Fulfilment

• Design and implement HR Service Delivery (HRSD) capabilities
• Lead stakeholder workshops and requirements-gathering sessions
• Design scalable, enterprise-grade workflows aligned to best practice
• Support User Acceptance Testing (UAT) and go-live activities

Required Experience

• 4+ years hands-on experience with ServiceNow ITSM
• Proven HRSD implementation experience
• Strong knowledge of ITIL processes
• Experience working on enterprise-scale programmes

Preferred Experience

• ServiceNow Certified System Administrator (CSA)
• ITIL Certification